Error Codes

Common error codes

Technical Name Error Code Message
WRONG_DATE_FORMAT 10 The date format is not correct. Please format all dates in the ‘YYYY-MM-DD HH:MM:SS’ format
WRONG_PAGE_NUMBERING 11 The page number must be a positive integer.
WRONG_PAGE_SIZE 12 The page size must be a positive integer with a maximum of 5000.
PAGINATION_OVERFLOW 13 Pagination overflow : the given page does not exist.
ILLEGAL_ARGUMENT 14 Illegal value.
NOT_FOUND 15 Not Found.
FIELD_REQUIRED 16 A required field is missing.
ILLEGAL_NUMBER_VALUE 17 Illegal value for a numeric field.
ILLEGAL_BOOLEAN_VALUE 18 Illegal value for a boolean field.
ILLEGAL_DATE_VALUE 19 Illegal value for a date field.
ILLEGAL_VALUE_JSON 20 The system can not process this value. Please make sure to use double quotes if the value is a string.
ILLEGAL_FIELD 21 Illegal element name. Please make sure that the given element is not already defined in your request or that it is an allowed element for this request.
MISSING_TAG_END 22 An end tag is missing in the request.
ILLEGAL_REQUEST_TYPE 23 This request type is not allowed for this URL. Please consult the API documentation for a list of URLs and allowed request types.
FILE_UPLOAD_FAILED 24 The file attached to this request could not be uploaded.
ILLEGAL_CONTENT 25 Illegal content:
EMPTY_REQUEST_BODY 26 The request body is empty. Your request is missing a body. Sandbox users: this can also occur when the Sandbox environment is down.

Configuration error codes

Technical Name Error Code Message
INVALID_DID 300 The did id is not valid, either it does not exist or the did does not belong to you.
INVALID_VOICE_URI 301 The voice uri id is not valid, either it does not exist or the voice uri does not belong to you.
INVALID_SMS_URI 302 The sms uri id is not valid, either it does not exist or the sms uri does not belong to you.
INVALID_FAX_URI 303 The fax uri id is not valid, either it does not exist or the fax uri does not belong to you.
SMS_NOT_SUPPORTED 304 Some dids do not support the VoxSMS feature.
FAX_NOT_SUPPORTED 305 Some dids do not support the VoxFAX feature.
INVALID_CAPACITY_GROUP 306 The capacity group id is not valid, either it does not exist or the capacity group does not belong to you.
INVALID_TRUNK 307 The trunk id is not valid, either it does not exist or the trunk does not belong to you.
TRUNK_NOT_ALLOWED 308 Some dids can not be mapped to the given trunk.
INVALID_SIP_DELIVERY 309 The pop id is not valid, the referenced pop does not exist.
INVALID_COUNTRY 310 The country code is not valid, the referenced country does not exist.
INVALID_CLI_PREFIX 311 The cli prefix is not valid, please use a maximum of 7 characters from the following list : 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, *, ~, #, +, -.
INVALID_CPC 312 The calls blocking configuration is not valid, please either specify all three options (ordinary, cellular, payphone) or none of them.
CPC_NOT_SUPPORTED 313 Some dids do not support the call blocking feature.
T38_NOT_SUPPORTED 314 Some dids do not support the t38 feature.
PROPAGATION_EXCEPTION 315 The server encountered an error while applying the configuration options. Some of the configuration might have been applied successfully. You can safely execute the configuration operation again, if the problem persists please contact the voxbone support team.
NO_VALID_DID_FOUND 316 The system could not find any valid did id in the request.
CLI_PRIVACY_ACCOUNT_NOT_TRUSTED 317 Your account is not authorised to use this option.
CLI_PRIVACY_NOT_SUPPORTED 318 Some dids do not support the cli privacy option.
EMPTY_OTHER_OPTIONS 319 Please specify at least one valid option in the ‘otherOptions’ element.
CAPACITY_GROUP_WCS 320 The system could not save the capacity group. You can safely execute the operation again, if the problem persists please contact the voxbone support team.
INVALID_HTTP_FAX_URI 321 The given uri is not valid for the delivery method HTTP_POST, it has to start with ‘http’.
INVALID_SMS_URI_FORMAT 322 The system could not determine which protocol to use for the given uri. Please specify a url that starts with one of the allowed values.
INVALID_SMS_URI_LOGIN 323 The specified login already exists.
INVALID_BACKUP_VOICE_URI 324 The backup voice uri id is not valid, either it does not exist or the backup voice uri does not belong to you.
VOICE_URI_BACKUP_CONFLICT 325 A voice uri cannot be set as its own backup. Please use a different backup uri.
VOICE_URI_DUPLICATE 326 There is an existing voice uri in your account with the same protocol and uri.
VOICE_URI_CONFIGURATION 327 The voice uri was successfully updated, however the dids mapped to this uri might not have been updated. You can safely execute this operation again to update the dids, if the problem persists please contact the voxbone support team.
VOICE_URI_MAPPED 328 The voice uri cannot be removed, it is mapped to at least one number in your account.
VOICE_URI_DEFAULT 329 The voice uri cannot be removed, it is set as the default uri for any new number you purchase.
VOICE_URI_BACKUP 330 The voice uri cannot be removed, it is set as the backup uri for another voice uri in your account.
VOICE_URI_DELETE_UNEXPECTED 331 The server encountered an error while removing the voice uri. You can safely execute the configuration operation again, if the problem persists please contact the voxbone support team.
INVALID_VOICE_URI_FORMAT 332 The voice uri format is not valid.
SMS_OUTBOUND_NOT_ENABLED 333 Some dids cannot be flagged as SMS Outbound.
SMS_LINK_GROUP_NAME_ALREADY_EXISTS 334 The name for the smsLinkGroup already exists
SMS_LINK_GROUP_STILL_REFERENCED 335 The smsLinkGroup is still referenced by smsLinks. Please delete these first.
SMS_LINK_DELETE_ERROR 336 The SmsLink cannot be deleted.
WCS_EXCEPTION 337 An error occurred saving the smsLink.
INVALID_SMS_LINK_GROUP 338 The sms link group id is not valid, either it does not exist or it does not belong to you.
SMS_LINK_GROUP_DELETE_UNEXPECTED 339 An unexpected error occurred when deleting the sms link group
SMS_LINK_GROUP_VALIDATION_UNEXPECTED_ERROR 341 An unexpected error occurred during the validation of the SMS Link Group
SMS_LINK_FORBIDDEN_DIRECTION 342 The specified sms link direction is not authorized for your account.
DUPLICATES_IN_DIDS_ID 343 The list of did ids contains duplicates.
SMS_LINK_IMPOSSIBLE_DIRECTION 344 The specified sms link direction is not available for the specified protocol.
SMS_ACCOUNT_PROBLEM 345 There is a problem with the SMS link group, it’s not possible to delete it.
SMS_LINK_GROUP_DEFAULT 346 The smsLinkGroup is the default for the current customer, it cannot be deleted.
WEBRTC_UNAUTHORIZED_ACCOUNT 347 The WebRTC configuration could not be applied because the account is not WebRTC enabled.
WEBRTC_EXCEPTION 348 There was a problem applying the WebRTC configuration option to the DID(s).
MISSING_VOICE_CODEC 349 At least 1 voice codec should be selected.
INVALID_SMTP_FAX_URI 350 The given uri is not valid for the delivery method SMTP.
OBSOLETE_CODEC 351 Codec is obsolete and is not supported anymore.
SMS_LINK_GROUP_WITH_NO_LINKS 352 The sms link group has no sms links. Please add at least one sms link.